- Please select “PRE-ORDER ONLY” upon checkout for pre-orders.
- Please do not check out pre-order items with in-stock items. Please order pre-order items separate from in-stock items.
- You will get an email confirmation of your order secured upon check-out.
- Ensure that the email provided is the one you will be receiving updates on. Any payments missed due to the incorrect submission of email will not be refunded.
- Payments are to be made via Bank Transfer/Deposit, Card or Paypal.
- Payments must be cleared by the pre-order deadline date or your order will not be accepted and you will be refunded.
- There will be 2 payments required for each pre-order.
- 1st Payment will be paid at pre-order check-out for the goods.
- 2nd Payment for domestic/international shipping will be requested via email when your order is in-stock and ready for pick-up or shipment. This payment is required to be paid within 14 days of request, or else your order will be treated as abandoned and resold.
- 2nd Payment email requests will be sent to you 3 times within the 14 day period. We will also be updating on Twitter. Any requests missed is not valid.
Refunds / Back-Outs:
- If goods are not secured, you will receive a 100% refund.
- All payments are final. Orders requesting refund prior to the pre-order deadline date will be refunded for 100% store credit. Orders requesting refund after pre-order deadline will be refunded for 50% store credit. Orders requesting refund when goods are in-stock will not receive a refund.
Pick-Ups (Sydney CBD only):
- Pick-ups need to be arranged within 14 days of goods being in-stock and requested via email. Orders with pick-up that are not collected within 14 days of being in-stock will be treated as abandoned and resold with no refund.
- Pick-ups are arranged when goods are in stock along with 2nd payment for domestic/international shipping. If you are unable to pick-up, you will need to arrange for shipping. If no pick-up or shipping is organised within 14 days of goods in-stock, goods will be treated as abandoned and resold with no refund.
- Pick-ups are generally in the Sydney CBD (between Wynyard/Town Hall) between Monday-Sunday standard business hours.
- You will need to be at the pick-up location within 10 minutes of the arranged time scheduled. If you are over 10 minutes late, you will need to organise shipping for the order.
- Your order will be shipped within 1-3 business days upon goods in-stock and shipping payment received and cleared.
- If paying via PayPal, you are required to have your paypal preferred shipping address the same as your shipping address.
When will my pre-order item be in stock/shipped?
This will vary dependent on the suppliers of the goods.
- General Albums: The approximate or exact in-stock date will be listed.
- Mwave Signed Albums: This is approximately 8 weeks from broadcast date. The approximate in-stock date will be listed.
- Concert Goods: The approximate or exact in-stock date will be listed.
- Fansite Goods: This is approximately a few weeks to 3 months and will vary. Please note that in the event that we are scammed by the fansite, you will only receive a refund when we have received the refund.
Can I request for X to be available for pre-order?
Please send all requests via our email or twitter; firstname.lastname@example.org or @kpopbazaar
What if I request for pick-up initially but cannot make it and require rescheduling/shipping?
Both pick-up and shipping will be requested when goods are in stock. If you have agreed upon a pick-up date and need to reschedule, please inform us ASAP via email/twitter, in some cases you will need to require shipping but we will work this out with you.