SHIPPING & SYDNEY PICK-UP
If I select "Sydney Pick-Up" option, what is the options to collect my items?
You will be able to pick-up generally weekdays 10am-7pm at either of these locations;
- Green Square / Waterloo (866 Bourke Street, Waterloo NSW 2017)
Please send us an email or message on our social media channels with your Order Number (#XXXX) once you've paid for your order at email@example.com to arrange pick-up of your order if you have selected this option. For pre-orders, we will send you an email once the items arrive to Australia to arrange for pick-up.
As we predominantly run online, we only accept pick-up on an appointment basis. Please wait until we have confirmed your pick-up date/location for your order before arriving to the above locations.
How much does shipping cost?
This varies dependent on the weight and volume of your item. Once you select the items and check-out, it will automatically calculate the shipping cost for you.
As a general guide, please see the below table (Prices in AUD);
- Up to 150g: $2 (Eg: Up to 8 photocards etc.)
- 151g to 300g: $6 (Eg: Postcards, A5/A4 Prints etc.)
- 301g to 500g: $10 (Eg: 1 album)
- 501g to 1kg: $12 (Eg: 2 albums)
- Over 1kg and up to 2kg: $15 (Eg: Photobook, Season's Greetings)
- Over 2kg and up to 3kg: $18 (Eg: 4-6 albums)
How long does it take for an item to be shipped?
Items in-stock will be shipped within 5 business days.
Back-order products will take up to 4 weeks for the items to arrive in Australia, and will be shipped within 5 business days of arrival to Australia.
Pre-Order items will depend on when they will be in stock from the supplier, but will be shipped within 5 business days once the items arrive in Australia.
How will you pack my order?
We do our best to make sure all packages are safe and secure. Photocards (PCs) will be packaged in a top loader and an extra plastic cover to ensure it won't be water damaged or bent. Albums and other merchandise will be packaged appropriately with bubble wrap.
- Domestic: Sendle (Tracked), Australia Post Standard (Tracked)
- International: Sendle International (Tracked), Standard International Post (Tracked)
How long will it take for my order to arrive?
Domestic: Sendle (Approx. 3-10 business days), Australia Post Standard (Approx. 3-10 business days).
- New Zealand: Standard Post
- US & Canada: Standard Post
If you are based in other countries, please send us a message. We can ship our products worldwide but haven't updated shipping rates to reflect all the countries we can ship to.
Due to COVID-19, we cannot provide an estimate for shipping arrivals for international shipping orders.
How do I track my items?
Once we have dispatched your items, we will automatically issue you an email/text message as per your contact details provided to us in your order with a link for tracking.
It's been X days since it's been sent, where is my order?
Please check the tracking link sent to your email/text message. If it hasn't arrived within the above timeframes, get in contact with us and we can escalate the case with our courier/shipping providers and issue you a refund/resend the item to you.
If your order gets returned to us, we will inform you via email and you will have to pay to get it shipped again.
Can you combine shipping for multiple orders?
Yes, goods arrived within 4 weeks can be combined, please fill out this form as soon as you have ordered. Orders that have been shipped cannot be modified.