SHIPPING POLICY

SHIPPING POLICY

Where do you ship from? 

  • For Australian customers - Sydney, Australia. 
  • For non-Australian (international) customers - Sydney, Australia OR South Korea OR Japan. 

Order Processing Times:

  • IN-STOCK ITEMS: 10 business days 
  • PRE-ORDER ITEMS: 4 weeks from product release date, processed within 5 business days of shipment arriving in Australia.
    This processing time allows for your product to be released by our Korean suppliers > processed for shipping from Korea to Australia > processed for domestic shipping dispatch domestically within Australia.
    Please check this page for further information regarding pre-orders.
  • BACK-ORDER ITEMS: Within 4 weeks from the date of your order processed through the website/payment clearing (for orders paid via Bank Deposit).
    This processing time allows for us to purchase your item request from our suppliers in Korea > processed for shipping from Korea to Australia > processed for domestic shipping dispatch domestically within Australia.

October 2021 Service Update: Please be aware that the above order processing times may not apply currently due to a high volume of delays we are facing, please allow extra time for your order to be dispatched to the above ETAs while we endeavour to return back to usual service levels.  

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